Frequently asked questions
Is the AndHealth Disease Reversal program available to my existing patients?
Yes. AndHealth’s program is designed to help your existing patients and any patients that are diagnosed in the future.
How is the new line of specialty services (the access service) made available to my existing patients?
When a patient is referred they meet with their AndHealth care coordinator who will help them schedule their first appointment with their specialized provider. Once the patient’s treatment plan is designed, care is delivered continuously as a bundled episode of care, so there is very little scheduling.
The care team responds to asynchronous messages in the AndHealth app as needed. Should the patient need to schedule time with a covered entity provider for the access service, primary care, or other needs, then the AndHealth team will guide the patient to the covered entity’s existing scheduling tools.
How does a patient get scheduled for services?
AndHealth’s disease reversal program is a continuously delivered, bundled episode of care, so there is very little scheduling; the care team responds to asynchronous messages in the AndHealth app as needed. Should the patient need to schedule time with a covered entity provider for the access service, primary care, or other needs, then the AndHealth team will guide the patient to the covered entity’s existing scheduling tools and EHR.
Do I need to provide support staff (scheduling, nurses, etc.) for the AndHealth PC providers?
No, AndHealth will supply its own support staff. The AndHealth team will need initial training on using your covered entity’s scheduling system.
What resources will AndHealth supply for scheduling and appointments, both face-to-face and telehealth?
Most patients choose to interact with the AndHealth care team via their mobile phones. No support on-site is needed for these interactions.
When a patient needs a lab draw, or other procedure that requires physical presence, they are scheduled through your covered entity’s existing scheduling process.
On days when AndHealth is present in your covered entity’s clinic to see patients in-person, AndHealth will supply the clinical and support staff needed to room and treat the patient.
Does AndHealth offer a sliding fee scale?
The AndHealth access service can be made available on a sliding fee scale to the covered entity’s community. The disease reversal program is not covered by health insurance plans and is offered to all patients who meet the clinical eligibility criteria at a zero-dollar cost share.