Last updated on August 2, 2021
Personally Identifiable Information (“PII”), including PHI, means any information that may be used to identify an individual, including, but not limited to, a first and last name, email address, a home, postal or other physical address, and phone number.
Information You Provide to Us.
We collect your PII when you create an AndHealth account via the Site, the App, interact with us on the AndHealth platform, and when you submit your PII to us through the Services for any other reason. If you create an account through the Site or the App or register to use our Membership Services, we may also collect your credit or debit card information, title, birth date, gender, occupation, industry, personal interests, and other information.
Cookies and Tracking Technology.
Web beacons (also known as Web bugs, pixel tags or clear GIFs) are tiny graphics with a unique identifier that may be included in our Services for several purposes, including to deliver or communicate with cookies, to track and measure the performance of our Services, to monitor how many visitors view our Services, and to monitor the effectiveness of our advertising. Unlike cookies, which are stored on the user’s hard drive, web beacons are typically embedded invisibly on web pages (or in an e-mail).
Information Related to Your Use of the Services.
If you have not created an account, when you use our Services, you use our Services anonymously. We do automatically log your IP address (the Internet address of your computer) and other information such as your browser type, operating system, the web page that you were visiting before accessing our Services, the pages or features of our Services to which you browsed to give us an idea of which part of our Services you visit and how long you spend there (we refer to this information as “Log Data”). But we do not link your IP address to any PII unless you have logged in via your account. We use Log Data to administer the Services and we analyze (and may engage third parties to analyze) Log Data to improve, customize and enhance the Services by expanding their features and functionality and tailoring them to our users’ needs and preferences.
Information Sent by Your Mobile Device.
We collect certain information that your mobile device sends when you use our Services, like a device identifier, user settings and the operating system of your device, as well as information about your use of our Services. You understand that, by logging onto the Site or App on your mobile device, some information pertaining to your medical treatment may be stored to your mobile device. We are not responsible for any unauthorized access by any third party to such information on your mobile device.
When you use our Site or App from your mobile device, we may collect and store information about your location by converting your IP address into a rough geo-location or by accessing your mobile device’s GPS coordinates or course location if you enable location services on your device. We may use location information to improve and personalize our mobile Site or App for you. If you do not want us to collect location information, you may disable that feature on your mobile device.
Information Sharing and Disclosure
Your PII is not shared outside of AndHealth without your permission, except as described below.
Information Shared with Our Services Providers.
We may engage third-party services providers to work with us to administer and provide the Services. These third-party services providers have access to your PII only for the purpose of performing services on our behalf and are expressly obligated not to disclose or use your PII for any other purpose.
Information Shared with Third Parties.
We may share your aggregated information and non-identifying information with third parties to conduct on-going quality improvement activities, or for industry research and analysis, demographic profiling and other similar purposes.
Information Disclosed in Connection with Business Transactions.
Information that we collect from our users, including PII, is considered to be a business asset. Thus, if we are acquired by a third party as a result of a transaction such as a merger, acquisition or asset sale or if our assets are acquired by a third party in the event we go out of business or enter bankruptcy, some or all of our assets, including your PII, may be disclosed or transferred to a third party acquirer in connection with the transaction.
Information Disclosed for Our Protection and the Protection of Others.
Your Ability to Review Your Account and Information
You can review your PII by logging into the App, the AndHealth patient portal or the AndHealth platform.
Your account information is password-protected for your privacy and security. AndHealth safeguards the security of the information you provide to us with physical, electronic, and managerial procedures. In certain areas of our Site and App, we use industry-standard SSL-encryption to enhance the security of data transmissions. While we strive to protect your PII, we cannot ensure the security of the information you transmit to us, and so we urge you to take every precaution to protect your PII when you are on the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser.
Responding to Do Not Track Signals
Our Site does not have the capability to respond to “Do Not Track” signals received from various web browsers.
Children and Privacy
Our Services do not target and are not intended to attract children under the age of 13. We do not knowingly solicit PII from children under the age of 13 or send them requests for PII. If we learn that we have collected PII of a child under 13 directly from that child we will take steps to delete such information from our files as soon as possible. Notwithstanding the foregoing, we may collect PII about children under 13 that parents or guardians provide to us when establishing an account for their children’s records.
Third Party Sites
The Services contain links to other sites that are owned or operated by third parties. We are not responsible for the content, privacy or security practices of any third parties. To protect your information, we encourage you to learn about the privacy policies of those third parties.
Your information is stored by AndHealth on controlled servers with limited access and may be stored and processed in the United States or any other country where AndHealth or our agents are located. If you’re located outside the United States and choose to provide your PII to us, we may transfer your PII to the United States and process it there. Those who choose to access and use the Service from outside the U.S. do so on their own initiative, at their own risk, and are responsible for compliance with applicable laws.
Notice for California Users and Residents
Under California Civil Code Section 1789.3, California users are entitled to the following specific consumer rights notice: If you have a question or complaint regarding the Services, please send an email to [email protected] . You may also contact us by writing to AndHealth, 1201 Dublin Road, Columbus, OH 43215. California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 400 R Street, Suite 1080, Sacramento, California 95814, or by telephone at (916) 445-1254 or (800) 952-5210.
Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to ask for a notice identifying the categories of PII which we share with certain third parties for direct marketing purposes under certain circumstances and providing contact information for such third parties. If you are a California resident and would like a copy of this notice, please submit a written request to: AndHealth, 1201 Dublin Road, Columbus, OH 43215.
Questions or Suggestions
If you have questions or concerns about our collection, use, or disclosure of your PII, please email us at [email protected]. You may also contact us by writing to AndHealth, 1201 Dublin Road, Columbus, OH 43215, or by calling 614-321-9743.