Your AndHealth Care Team & Care Plan: What to Expect
Dr. Ken Mankowski
May 07, 2026
How Does a Care Team Work?
Living with a chronic condition such as multiple sclerosis, rheumatoid arthritis, or psoriasis means managing symptoms that shift unpredictably. At the same time, you’re managing your health plan approvals and costs to cover specialty medications. All while coordinating multiple provider appointments, and underneath it all, wondering what’s coming next.
AndHealth wanted to build a healthcare practice that works with you and for you to co-create your individualized care plan and then help you live out that care plan, based on our own healthcare experiences.
Our practice gives people not just a specialist, but a whole care team built around you: your condition, your goals, your life. Our aim is to give you everything you need to be healthy in one place, and to support you each day over the short- and long-term. That works best when a specialist partners with a pharmacist, health coach and patient care navigator to give you surround care for your everyday life.
Here’s what that actually looks like.
How Do I Become a New Patient?
Your first step is a new patient intake call where we’ll review your medical history, insurance, and diagnoses to make sure AndHealth is the right fit for you. Currently we treat people over 18 with a diagnosis of MS, RA, AS, PsA, PsO, HS and AD.
We are in-network with all Medicaid, Medicare plans in Ohio and Indiana, TRICARE, and most major employer and marketplace health plans. For more information on care costs, most common questions are answered here.
We’ll schedule your first specialist appointment, typically within 1 to 2 weeks. That first appointment is 45-60 minutes. Which, if you’ve been squeezed into a 15-minute slot at another practice, will feel different.
During your visit, your specialist will take the time to understand your full health picture: your current symptoms, your history, and whether any additional lab work or imaging is needed. A clinical pharmacist may join your first visit to begin reviewing your prescriptions.
For example, for a person living with MS, your neurologist will evaluate symptoms such as fatigue, cognitive changes, weakness, vision changes, and any recent relapses, and can order lab work or MRI imaging to assess disease activity. Your comprehensive lab work may be completed by our mobile phlebotomist, who will come to your home to draw your blood!
But your provider doesn’t want to just study your chart. They want to know your health and life goals—what you want to get back to doing, who you want to get back to doing it with. Your care team has decades of experience in your condition and wants to help you get back to doing what you love, with who you love.
Need support between appointments? You can message your care team directly through the AndHealth app or send a text—anytime. They respond promptly, and nothing falls through the cracks.
How Will My Care Team and I Create a Care Plan Together?
Your AndHealth care plan isn’t one-size-fits-all. It’s built with you and your needs in mind, and it covers far more than a prescription.
Medication is one piece of the puzzle. Your provider and clinical pharmacist work together to make sure you’re on the most effective treatment, with full support for prior authorizations, refills, and home delivery—so your medication is accessible, affordable, and never interrupted.
For example, for a person living with MS, this includes disease-modifying therapies (DMTs), infused medications, and other specialty treatments managed in close coordination with the clinical pharmacy team.
Your care plan also builds in the lifestyle factors that drive real outcomes:
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- Nutrition: evidence-based guidance, including medically tailored meal delivery for eligible patients
- Movement: gentle exercise recommendations appropriate for where you are right now, such as walking or gentle stretching
- Stress reduction: because stress doesn’t just feel bad, it can trigger flares and worsen symptoms
- Sleep: with health tracking tools and coaching to improve rest and energy conservation
- Supplements: a custom set of supplements, shipped to your home at no additional cost
You’ll also meet your AndHealth health coach, who becomes a consistent partner in helping you build toward these goals and staying on track no matter what life throws at you, whether from your condition or something else.
Who Are the Other Members of My AndHealth Care Team?
At most practices, you manage a single provider relationship and coordinate everything else yourself. At AndHealth, you have a full care team working together, so you don’t have to coordinate between multiple clinics or continually repeat your story. In addition to your specialist: a neurologist, rheumatologist or dermatologist, you’ll have:
Your Clinical Pharmacist Your pharmacist is an active clinical partner, not just a prescription processor. They ensure your medications are working effectively and that your symptoms are controlled. They also handle insurance approvals, prior authorizations, and refill coordination, working alongside your provider to make sure your treatment is effective, affordable, and uninterrupted. Free home delivery is included.
Your Health Coach Your health coach works with your provider to help you implement the lifestyle aspects of your care plan to manage symptoms and make lasting lifestyle changes. They will guide you with personalized tools and tips on nutrition, supplements, health tracking tools, and more. They’re the person who helps you close the gap between knowing what to do and actually doing it.
Your Patient Care Navigator Your navigator handles the logistics of your care: referrals, assistance programs, insurance questions, and anything else that tends to pile up when you’re managing a chronic condition. They’ll also connect you with state, federal or community resources for housing, transportation, nutrition, utilities, if you need it. No one should have to choose between healthcare and housing.
What is Included In an AndHealth Care Plan?
Every AndHealth care plan is personalized, but here’s what one might include:
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- Current and upcoming medications, reviewed and coordinated by your clinical pharmacist
- A 90-day lifestyle goal—for example, 20 minutes of low-impact movement two days per week, or a consistent sleep routine with weekly health coach check-ins
- Lab work and imaging timeline to monitor your condition
- Supplement plan tailored to your health needs and lab work results
- Your next provider visit date, plus anytime messaging access to your full care team
- Any referrals or coordination with outside providers as needed
No two care plans look alike—because no two patients are alike.
What People Like You Are Saying About AndHealth
Ready to Start?
You don’t have to manage your autoimmune or inflammatory condition alone—and you don’t have to settle for care that only sees part of you. AndHealth is accepting new patients in Ohio and Indiana, with appointments available in 1 to 2 weeks.
We’re in-network with Medicaid, Medicare, TRICARE, and most commercial health plans. For patients without insurance at this time, we can help you access care.
About the Author
Dr. Mankowski, DO FACN, is a board-certified neurologist and nationally recognized expert in multiple sclerosis and complex neurological disorders.
With more than two decades of experience, Dr. Mankowski brings a patient-first approach—taking time to listen, explain, and create personalized treatment plans that blend clinical excellence with compassion.
Beyond his clinical practice, Dr. Mankowski has served as a principal investigator in numerous clinical trials, contributed to published research on multiple sclerosis therapies, and delivered over 1,000 lectures nationwide to physicians, patients, and advocacy groups. A Fellow of the American College of Neurology and Psychiatry, he has also held leadership roles with the National MS Society, Medical Forum Columbus, and multiple national advisory boards.
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